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Header Reseller Branding

  • Home
  • Frequently Asked Questions
    • Logging into the Control Panel
    • Changing Name Servers of a Domain Name
    • Managing DNS Resource Records
    • HTTP API
    • Reseller Account Startup Guide
    • Using the Web Hosting Service
    • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
    • Reseller Account Startup Guide Video Tutorials
    • Transferring a Domain Name from Another Registrar to B M Softwares
    • Domain / URL Forwarding
    • Customer Control Panel Guide
    • Registering and Managing Child Name Servers
    • Using the DNS Service
    • DNS and types of Resource Records B M Softwares allows
    • Using the Free Email Service
    • Listing, Searching and Managing Domain Name Registration Orders
    • Uploading Content to your Website
    • Moving or Pushing a Domain Name from one Customer Control Panel to another
    • Reseller Guides
    • What are the permitted Countries of Operation?
  • Logging into the Control Panel
  • Domain Names
    • Listing, Searching and Managing Domain Registration Orders
    • Changing Name Servers of a Domain Name
    • Managing Whois or Contact Details of Domain Names
      • Modifying the Whois (Contact Details) of Domain Names
      • Modifying the Whois / Contact Details of a .UK Domain Name
      • Modifying the Whois / Contact Details of a .RU Domain Name
      • Managing Contacts from within the Customer Control Panel
      • Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
        • Defining Privacy Protection
        • How can People Contact you if you Enable Privacy Protection for your Domain Name?
        • Purchasing / Renewing Privacy Protection
        • Enabling/Disabling Privacy Protection for a Domain Name
        • How can you Enable/Disable Privacy Protection of Multiple Domain Names?
      • Resellers: Controlling the display of your Brand Name in the Whois Lookup Results for .COM / .NET Domain Names
      • Checking the Whois for a Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .CA Domain Name
    • Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
    • GDPR
      • What is GDPR?
      • Managing GDPR Protection settings
    • Transferring a Domain Name
      • Confirming if a Domain Name can be Transferred
      • Transferring a Domain Name from Another Registrar to B M Softwares
        • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
        • Transferring your Domain Name
        • Transferring a .RU Domain Name
        • Transferring a .UK Domain Name
        • Bulk Transfer
        • Cancelling a Domain Name Transfer
        • Important - Domain Name Transfer Caveats
      • Transferring a Domain Name from B M Softwares to Another Registrar
        • Transferring a Domain Name to Another Registrar
        • Transferring a .UK Domain Name to Another Registrar
        • IMPORTANT: Domain Name Transfer Caveats
        • Fast Transfer
          • What is fast transfer?
          • How do I opt-in my domain name for Fast Transfer?
          • How do I find and opt-out names from the Fast Transfer service?
      • Domain Name Transfer Caveats
        • Understanding the Status of a Domain Name Transfer
        • Lost One Year when Transferring a Domain Name from One Registrar to Another
        • Domain Name Transfer Completed but Domain Name is Still Inactive
      • Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name
    • Deleting a Domain Name
    • Protecting/Locking a Domain Name
    • Registering and Managing Child Name Servers
    • Suspending / Unsuspending Domain Names
      • Suspending / Unsuspending a Domain Name
      • Bulk Suspension / Unsuspension of Domain Names
    • Renewing Domain Names
      • Renewing a Domain Name
      • Bulk Renewal of Domain Names
      • Understanding Domain Name Expiry and Display of a Parking Page
    • Domain Name System Security Extensions (DNSSEC)
      • What is DNSSEC?
      • Adding Delegation Signer (DS) Records
      • TLDs supporting DNSSEC
    • Domain Name Registration Default Settings
    • Viewing Action History
    • Restoring a Deleted Domain Name from the Redemption Grace Period
    • Domain Name Registration Caveats
      • Overview of TLDs (Domain Name Extensions)
      • Interpreting Domain Name Check Availability Results
      • Interpreting Order Locked In Processing Messages
      • Support for Internationalized Domain Names (IDN)
      • .ASIA Domain Name Rules/Requirements
      • .AU Domain Name Rules/Requirements
      • .BR Domain Name Rules/Requirements
      • .CA Domain Name Rules/Requirements
      • .CN Domain Name Rules/Requirements
      • .CO Domain Name Rules/Requirements
      • .DE Domain Name Rules/Requirements
      • .ES Domain Name Rules/Requirements
      • Understanding .EU Domain Names
        • .EU Domain Name Rules/Requirements
        • Understanding .EU Domain Name Contacts
      • .IN.NET Domain Name Rules/Requirements
      • .JOBS Domain Name Rules/Requirements
      • .ME Domain Name Rules/Requirements
      • .MOBI Domain Name Rules/Requirements
      • .MX Domain Name Rules/Requirements
      • .NAME Domain Name Rules/Requirements
      • .NGO Domain Name Rules/Requirements
      • .NL Domain Name Rules/Requirements
      • .NYC Domain Name Rules/Requirements
      • .NZ Domain Name Rules/Requirements
      • .PRO Domain Name Rules/Requirements
      • .PW Domain Name Rules/Requirements
      • .RU Domain Name Rules/Requirements
      • .SC Domain Name Rules/Requirements
      • .SX Domain Name Rules/Requirements
      • .TEL Applications
      • .TEL Domain Name Rules/Requirements
      • .UK Domain Name Rules/Requirements
      • .US Domain Name Rules/Requirements
      • .VC Domain Name Rules/Requirements
      • .XXX Domain Name Rules/Requirements
      • Identifying CentralNic Domains
      • Premium Domains
      • Sunrise Period
      • Identifying New gTLD Extensions
      • New gTLD Wishlist
    • Whois Data Verification
    • Whois Data Reminders
    • RESELLERS: Read this to setup your Domain Registration Business
    • DNS
    • Domain / URL Forwarding
    • Domains Product Maintenance Notices
  • Hosting
    • Single Domain Linux Hosting
      • Accessing your Single Domain Linux Hosting Package
      • IMPORTANT: cPanel Single Domain Linux Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Linux Hosting Business
    • Single Domain Windows Hosting
      • Accessing your Single Domain Windows Hosting Package
      • IMPORTANT: Plesk Single Domain Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Windows Hosting Business
    • Multi Domain Linux Hosting
      • Accessing your Multi Domain Linux Hosting Package
      • IMPORTANT: cPanel Multi Domain Linux Hosting Package User Guide
      • Switching PHP Version
      • RESELLERS: Read this to Setup your Multi Domain Linux Hosting Business
    • Multi Domain Windows Hosting
      • Accessing your Multi Domain Windows Hosting Package
      • IMPORTANT: Plesk Multi Domain Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Multi Domain Windows Hosting Business
    • Reseller Linux Hosting
      • Accessing your Reseller Linux Hosting Package
      • IMPORTANT: cPanel Reseller Linux Hosting Package User Guide
      • Switching PHP Version
      • Converting Addon Domain to a Primary cPanel Domain
      • RESELLERS: Read this to Setup your Reseller Linux Hosting Business
    • Reseller Windows Hosting
      • Accessing your Reseller Windows Hosting Package
      • IMPORTANT: Plesk Reseller Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Reseller Windows Hosting Business
    • VPS Linux KVM
      • Accessing your VPS Linux KVM Order
      • FAQs
      • RESELLERS: Read this to setup your VPS Linux KVM business
      • Enabling Private Network
      • Block Storage
        • Add Additional Storage Blocks
        • Manually Mount a Block Storage
        • Renew Block Storage
        • Delete Block Storage
        • Upgrade Block Storage
        • FAQs
      • How to modify the php version in VPS packages.
      • Installing cPanel/Plesk Addons
      • Managing SSH Keys
    • Dedicated Server Linux
      • Accessing your Dedicated Server Linux Order
      • IMPORTANT: Dedicated Server Linux User Guide
      • RESELLERS: Read this to Setup your Dedicated Server Linux Business
    • Dedicated Server Windows
      • Accessing your Dedicated Server Windows Order
      • RESELLERS: Read this to Setup your Managed Server Windows Business
    • Acronis Cyber Backups
      • Setting up Acronis Cyber Backup on a Server
      • Taking backups with Acronis Cyber Backup
      • Restoring data with Acronis Cyber Backup
      • Upgrading Storage on Acronis Cyber Backup
      • Using an Existing Acronis Account for a new VPS or Dedicated Server
      • Manually Installing Agent on Linux Servers
      • Acronis v/s CodeGuard Comparison
      • Acronis Cyber Backup FAQs
    • Business Email
      • Using the Business Email Service
      • Email Administrator's Guide - Create and Manage Accounts
      • Email User's Guide - Access your Email
      • Adding Email Accounts to your Business Email Order
      • Deleting Email Accounts from your Business Email Order
      • RESELLERS: Read this to Setup your Business Email Business
      • How do I import Emails to my Business or Enterprise Email Package
      • How to install SSL certificate for your Email Hosting
    • Cloud Hosting
      • Accessing your Cloud Hosting order
      • How do I connect to Cloud Hosting via SSH?
      • How do I increase the RAM / CPU cores?
      • Server Name Indication
    • Wordpress Hosting
      • How do I access my Wordpress Hosting control panel?
      • How do I install or delete a blog?
      • Getting Started with Wordpress Hosting
      • FAQs
    • Server Management
      • Installing Cloudlinux and Configuring LVEManager and Cagefs
      • Installing and configuring Maldet
      • CSF Firewall installation and configuration
      • Installing and Configuring Clamscan
      • Manage PTR Records on VPS/Dedicated Servers
      • Optimizing Apache
      • Optimizing MySql
      • Mail limiting via WHM
      • Configuring cPHulk in cPanel
      • Server Hardening
    • Legacy Web Hosting
      • Using the Web Hosting Service
      • Listing, Searching and Managing Web Hosting Orders
      • Web Hosting Service Guide
        • How can I view my website in a browser if my domain is pointing elsewhere?
        • SSL
          • Issues that Digital Certificates Address
          • Activate SSL for your Hosting Package
          • Certificate Authority
          • Generating a Certificate Signing Request (CSR)
          • Installing your Digital Certificate
          • Generating a Self-signed Certificate
          • Uninstalling your Digital Certificate
          • Installing your Intermediate CA Certificate or CA Bundle
          • SSL Certificate Validity Change
        • Back-up your Website
          • Adding a Backup Policy
          • Listing/Modifying and Deleting Backup Policies
        • Domain Aliases
          • Domain Alias
          • Adding Domain Aliases
        • Managing your Plesk Windows Hosting package
          • Accessing/Managing your Plesk Windows Hosting package
          • IMPORTANT: Plesk Windows Hosting package User Guide
        • Managing your cPanel Linux Hosting package
          • Accessing/Managing your cPanel Linux Hosting package
          • IMPORTANT: cPanel Linux Hosting package User Guide
          • Migrating your cPanel Linux Hosting package from another Web Hosting company to B M Softwares
      • Upgrading / Downgrading a Web Hosting Order
      • Legacy Web Hosting Deprecation
      • DNS for Web Hosting
    • Sample Scripts
      • Linux Hosting related Scripts
        • PHP-based Form Mail (Feedback) Script
        • Perl-based Form Mail (Feedback) Script
        • PHP Script to Test MySQL Database Connectivity
      • Windows Hosting related Scripts
        • Collaboration Data Objects (CDO)
        • ASP Script to Test MSSQL Database Connectivity
    • Uploading Content to your Website
      • Configuring and using various FTP Clients
        • Should I use Active or Passive mode for FTP?
        • Using FTP software to manage your Content
          • CuteFTP
          • Core FTP
          • SmartFTP
          • WinSCP
          • FileZilla
      • File/Folder Permissions and Groups
      • Do you allow Anonymous FTP?
    • Email Hosting
      • Using the Email Hosting service
      • Email Administrator's Guide - Create and Manage Accounts
        • Managing Mailing Lists
      • Email User's Guide - Access your Email
        • Configuring different Email Clients to send/receive Email
        • Accessing your Email from the Webmail Interface
        • Auto-responders
      • Email Hosting Caveats
        • File extensions that are not allowed as attachments
      • RESELLERS: Read this to Setup your Email Hosting Business
      • DNS for Email Hosting
      • Domain / URL Forwarding for Email Hosting
      • Personal Email Deprecation
    • Enterprise Email
      • Using the Enterprise Email Service
      • Email Administrator's Guide - Create and Manage Accounts
      • Email User's Guide - Access your Email
      • Adding Email Accounts to your Enterprise Email Order
      • Deleting Email Accounts from your Enterprise Email Order
      • RESELLERS: Read this to Setup your Enterprise Email
      • Setting up an Enterprise Email Account on iOS7
    • Website Builder
      • Setting up your Website Builder Order
      • RESELLERS: Read this to Setup your Website Builder Business
      • DNS for Website Builder
    • Weebly
      • Accessing your Weebly order
      • How do I publish my Weebly Website
    • Hosting Caveats
      • Purchasing a Hosting Order for Internationalized Domain Name (IDN)
      • Modifying the hosts file
      • Ports open for outgoing connections
      • Debugging Perl/CGI Scripts
      • SMTP Server settings for sending mails through your website
      • Switching PHP Version
      • Shared Hosting Limitations
      • SSH Access
      • SymLinks Settings of cPanel Linux Hosting packages
      • Creating and Restoring Backups in cPanel
      • Creating and Restoring Backups
      • Restriction on upload of executable files under Windows Hosting
      • HTTP to HTTPS Redirection - Apache
      • HTTP to HTTPS Redirection - IIS
      • How do I set the default page?
      • How do I unblock port 80/443 ?
      • How do I add custom error pages for Linux hosting?
      • How do I add custom error pages for Windows hosting?
      • Enable Cloudflare on cPanel
      • WHM Initial Setup
      • Varnish
      • How do I change the Primary domain of my hosting plan?
      • Managing registered email address for scripts
      • Unblocking Email Accounts in cPanel
      • How do I migrate my WordPress website?
  • SiteLock
    • Accessing your SiteLock Order
    • IMPORTANT: SiteLock User Guide
    • SiteLock FAQs
    • SiteLock Plan Details
    • RESELLERS: Read this to Setup your SiteLock Business
  • CodeGuard
    • Accessing your CodeGuard Order
    • CodeGuard Getting Started Guide
    • CodeGuard FAQs
    • CodeGuard Plan Details
    • RESELLERS: Read this to setup your CodeGuard business
  • SSL Certificates
    • What is an SSL Certificate?
    • How do I apply for an SSL Certificate?
    • How do I generate a Certificate Signing Request (CSR)?
    • How do I install an SSL Certificate?
    • How do I reissue an SSL Certificate?
    • How do I Renew, Delete or Suspend my SSL Certificate order ?
    • How do I apply for an EV SSL Certificate?
    • How do I reissue an EV SSL Certificate?
    • SSL Verification Methods
    • What is EV SSL
  • Combo Plans
    • Combo Plans FAQs
    • How do I upsell Combo Plans?
    • RESELLERS: Read this to Setup your Combo Plans
  • Order Management
    • Listing, Searching and Managing your Orders
    • Locating the Name Servers or DNS Records to Use
    • Directory and File Structure - Linux
    • Directory and File Structure - Windows
    • Managing Add-ons
    • Enabling SSL or a Dedicated IP Address
    • Renewal Reminder for Orders
    • Renewing, Deleting your Order
    • Upgrading / Downgrading an Order
    • Suspending / Unsuspending an Order
    • Moving or Pushing an Order from one Customer Control Panel to another
    • Bulk Actions
      • Registering Domain Names in Bulk
      • Transferring Domain Names in Bulk
      • Renewing Orders in Bulk
      • Suspending or Unsuspending Orders in Bulk
      • Locking or Unlocking Domain Names in Bulk
      • Modifying Name Servers in Bulk
      • Modifying Contacts in Bulk
      • Enabling / Disabling Theft Protection in Bulk
      • Privacy Protecting Domain Names in Bulk
      • Moving Domain Names in Bulk
      • Listing All Running Bulk Actions
  • DNS
    • DNS and types of Resource Records B M Softwares allows
    • Using the DNS Service
    • Locating the DNS Service Interface
    • Managing DNS Resource Records
    • DNS Caveats
      • No NS A records at Nameservers Failure Message
  • Premium DNS
    • Accessing your Premium DNS Order
    • Managing Premium DNS Resource Records
    • Using the Premium DNS Service
    • RESELLERS: Read this to Setup Premium DNS
    • FAQ
  • Accessing your Domain Backorder
  • Domain Backorder Setup Guide
  • FAQ
  • Domain / URL Forwarding
    • Using the Domain Forwarding Service
    • Locating the Domain Forwarding Service Interface
    • Managing the Domain Forwarding Service
    • Domain / URL Forwarding Caveats
      • No NS A records at Nameservers Failure Message
  • Free Email Service
    • Using the Free Email Service
    • Locating the Free Email Service Interface
    • Managing the Free Email Service
    • Free Email Service Caveats
      • No NS A records at Nameservers Failure Message
  • Customer Control Panel Guide
    • Creating a Demo Customer Account
    • Logging into the Control Panel
    • Your Profile and Settings
      • Changing your Control Panel Username, Mobile Number and other Contact Details
      • Changing your Control Panel Password
      • Changing your Personal Identification Number (PIN)
      • Setting your Email Preferences
      • Setting your SMS Preference
      • Setting your Language Preferences
    • Manage Billing
      • Adding Funds in your Debit Account
      • Executing an Order / Balancing an Invoice or Debit Note
      • Cancelling an Order / Invoice
      • Requesting Refund from B M Softwares
      • Listing / Searching your Transactions
      • Locked Funds
      • EU VAT FAQs
      • Service Tax FAQs
      • GST FAQs
      • VAT for Russia FAQs
    • Listing All Orders under your Customer Account
    • Viewing your Login History
    • Viewing all important Announcements posted in your Control Panel
    • Customer Control Panel Caveats
      • Restriction on Change of Country and Legal Name
      • Session Timeout
  • Reseller Guides
    • Read this First: Reseller Account Startup Guide
    • Creating a Demo Reseller Account
    • SuperSite 2 and PartnerSite Guide
      • What is SuperSite 2?
      • Old SuperSite Deprecation
      • What is PartnerSite?
      • Using SuperSite 2 and PartnerSite
      • Integrating SuperSite 2 with your Customer Control Panel and your own Control Panel
      • Logging into the Admin Area for Customizing the SuperSite 2 and PartnerSite
      • Changing the URLs of your SuperSite 2 and PartnerSite
      • Customizing your SuperSite 2 and PartnerSite Content
        • READ THIS FIRST: Understanding the Structure of the SuperSite 2 & PartnerSite
        • Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite 2 and PartnerSite
          • Adding / Editing a SuperSite 2 / PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite 2 / PartnerSite
          • Configuring Multiple Language Support for SuperSite 2 / PartnerSite
          • Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
          • Edit existing Images of SuperSite 2 and PartnerSite
          • Changing CSS files in Supersite 2 and PartnerSite
          • Optimizing your SuperSite 2 to Reduce Load Time
          • Making changes to the JavaScript menu in the PartnerSite
          • Adding/Editing your HTML pages in the Supersite 2 and PartnerSite?
          • Adding/Editing your Images in the Supersite 2 and PartnerSite
          • Removing the Resellers tab from your SuperSite 2
          • Customize the Legal Agreements in SuperSite 2 and PartnerSite
          • Customizing the Page Titles of the SuperSite 2 and PartnerSite
          • Enabling Automatic Currency Detection for your SuperSite 2
          • Modifying the Layout of your SuperSite 2 Home Page
          • Customizing the Error Messages in the SuperSite 2 and PartnerSite
          • Modifying the Contact Us page on your SuperSite 2
          • Changing the Other Payment Options on the Check Out Page of the SuperSite 2
          • Keeping my Customized SuperSite 2 / PartnerSite Content in Sync with any New Content Added by B M Softwares
          • Selecting which Products are displayed on your SuperSite 2 / PartnerSite
            • Selecting which Product Plans to display on your SuperSite 2
            • Customizing the Upsell Modal
        • Displaying the ICANN logo on my SuperSite 2 / PartnerSite
      • The Express Cart
      • Creating Product Coupons though the Coupon Engine
      • Optimizing your SuperSite 2 and PartnerSite for Search Engines
        • Analyzing Traffic as well as E-Commerce Transactions on your SuperSite 2 and PartnerSite via Google Analytics
        • Adding Meta Tags to your SuperSite 2 and PartnerSite for Better Search Engine Optimization
        • Saving/Editing a Sitemap of your SuperSite 2 and PartnerSite
        • Setting your Robots.txt file for your SuperSite 2
        • Customizing the Landing Page URLs of your SuperSite 2
      • Integrating your Website's Domain Name Registration/Transfer Form with SuperSite 2
      • SuperSite 2 and PartnerSite Caveats
        • Customizing the Error Messages in the SuperSite 2 and PartnerSite
        • Some details are not appearing or not working in your SuperSite 2 and PartnerSite
        • Your Customer can see generic Customer Prices from their SuperSite 2 even though you have set Specific Pricing for them
        • Suggested Retail Price Displayed on your PartnerSite Pricing Pages
        • Content Modification Interface in your SuperSite 2 / PartnerSite Admin Always Opens Only in a Specific Editing Mode
        • File Status Indication in your SuperSite 2 / PartnerSite Admin Area
        • Troubleshooting Delays in Displaying your SuperSite 2 / PartnerSite Pages
    • Branding Guide
      • Customizing the URL for your Control Panels
      • Changing the URLs of your SuperSite and PartnerSite
      • Integrating your Website and Shopping Cart with your and your Customers' Control Panel
      • Customizing the Header and Footer of the Control Panels
      • Setting Branded Name Servers
      • Specifying your Sign Out URL
      • Branding Web-based and Port 43 Whois Lookup Results for .COM / .NET Domain Names
      • Specifying Language Preferences
      • Displaying the ICANN logo on your SuperSite/website
      • Integrating your Website's Login Form with the Control Panel
      • Branding Caveats
        • No NS A records at Nameservers Failure Message
    • Finance & Billing Guide
      • Read this First: Understanding the Billing System
        • General Overview of Transactions
        • Invoices
        • Debit Notes
        • Receipts & Credit Notes
        • General Finance Setting
        • Balancing (Payment) of a Pending Invoice/Debit Note explained in Detail
        • Cancellation of a Pending Invoice/Debit Note explained in Detail
        • Discounting an Invoice explained in Detail
        • Payment Collection System and Parameters explained
        • Currency issues, Conversion Rate, Selling Currency and Accounting Currency explained
        • Add Funds to your Customers/Sub-Resellers Account
        • Subtract Funds from your Customers / Sub-Resellers Account
        • Refund Requests of your Customers and Resellers
        • Process to follow in case a Customer / Sub-Reseller Payment Charges Back or Bounces back
      • Manage Billing with your Customers / Sub-Resellers
        • Raising an Invoice
        • Raising a Debit Note
        • Raising a Receipt / Credit Note (Adding Funds)
        • Balancing (Paying) an Invoice / Debit Note
        • Modifying / Deleting / Cancelling a Pending Invoice / Debit Note
        • Processing Refund requests of your Customers and Sub-Resellers
        • Modifying Total Receipts
        • What are Locked Funds?
        • IMPORTANT: Handling Orders Locked in Processing
        • Managing Payment Gateway Transactions
          • Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway
          • Customer / Sub-Reseller leaves the System for your Payment gateway, but does not return back to the System
          • Searching / Approving / Declining Payment Gateway Transactions
        • Listing / Searching Transactions of your Customers / Sub-Resellers
      • Manage Products and Pricing for Sub-Resellers and Customers
        • Understanding Pricing Slabs
        • Understanding Pricing Bands
        • Understanding and Setting Specific Pricing
        • Understanding Calculation of Total Receipts for your Customers/Sub-Resellers
        • Manage Products and Pricing
          • Domain Registration
          • Managing TLD Promotions
          • Single Domain Linux Hosting
          • Single Domain Windows Hosting
          • Multi Domain Linux Hosting
          • Multi Domain Windows Hosting
          • Reseller Linux Hosting
          • Reseller Windows Hosting
          • VPS Linux
          • VPS Linux KVM
          • Dedicated Server Linux
          • Dedicated Server Windows
          • Managed Server Linux
          • Web Services (Email Hosting, Web Hosting, Website Builder Plans) Product
          • Enterprise Email
          • Business Email
          • SiteLock
          • CodeGuard
          • SSL Certificate
          • Combo Plans
          • Cloud Hosting
          • Wordpress Hosting
          • Weebly
          • Product Signup
      • Understanding and Configuring Indirect Taxation Rules
        • Understanding Taxes and how the B M Softwares Tax Engine works
        • Configuring a Tax Rule to collect Indirect Tax from your Customers and Sub-Resellers
        • EU VAT
          • FAQs
          • How do I start charging EU VAT?
          • How do I stop charging EU VAT?
        • Service Tax
          • FAQs
          • How do I start charging Service Tax?
          • How do I stop charging Service Tax?
        • GST
          • FAQs
          • How do I start charging GST?
          • How do I stop charging GST?
          • How do I stop charging GST?
        • VAT for Russia
          • FAQs
          • How do I start charging VAT for Russia
          • How do I stop charging VAT for Russia
      • My Billing with B M Softwares
        • Adding Funds in your Debit Account
        • Balancing a Pending Invoice or Debit Note
        • Requesting a Refund
        • What are Locked Funds?
        • Changing my Selling and Accounting Currency
        • Listing / Searching your Transactions
      • Auto-Renewal of Orders
      • Changes to Billing Engine
    • Payment Gateway Integration Guide
      • Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers
      • Payment Gateway Risk Assessment Report
      • Managing Payment Gateway Transactions
      • Integration with PayPal Gateway
        • About PayPal
        • Adding / Modifying a PayPal Standard Checkout Gateway
        • Integrating a PayPal Express Checkout payment gateway
        • PayPal Integration Caveats
      • Integration with Authorize.Net's Credit Card Gateway
        • About Authorize.Net
        • Adding / Modifying Authorize.Net Accept Hosted Gateway
        • Authorize.net Integration Caveats
      • Integration with version 1 and/or 2 2Checkout Credit Card Gateway
        • About 2Checkout.com
        • Adding / Modifying 2Checkout version 1 and/or version 2 Credit Card Gateway
      • Integration with WorldPay Credit Card Gateway
        • About WorldPay
        • Adding / Modifying a WorldPay Credit Card Gateway
      • Integration with Skrill (earlier Moneybookers) Credit Card Gateway
        • About Skrill (earlier Moneybookers)
        • Adding / Modifying a Skrill (earlier Moneybookers) Credit Card Gateway
      • Integration with Alipay Gateway
        • About Alipay
        • Adding / Modifying an Alipay Gateway
      • Integration with WebMoney Gateway
        • About WebMoney
        • Adding / Modifying a WebMoney Gateway
      • Integration with PayU Gateway
        • About PayU
          • Adding /Modifying a PayU Latin America Payment Gateway
        • Adding / Modifying a PayU Gateway
      • Integration process with Any Other Payment Gateway
      • Integrating CCAvenue Payement Gateway
      • Integrating an Ebanx Payment Gateway
      • Integrating a PagSeguro Payment Gateway
      • Integrating a PayTM Payment Gateway
      • Payment Gateway Caveats
        • Handling of transactions stuck at AuthStarted status for a long duration
    • Reseller Control Panel Guide
      • Setting your Personal Information
        • Changing your Username [Email Address], Brand Name, Mobile Number and other Contact Details
        • Restriction on Change of Legal Name
        • Changing your Control Panel Password
        • Change your Personal Identification Number (PIN)
        • Setting your Billing, Sales, Support and Abuse Desk Contact Information
        • Email Preferences
        • SMS Preferences
      • Manage Products and Pricing for Sub-Resellers and Customers
      • Managing Products
        • Domain Registration Default Settings
          • Setting your Default Name Server Information
          • Setting your Whois Format
      • Managing your Customers
        • Adding a Customer
        • Listing / Searching your Customers
        • Exporting a List of your Customers as a CSV Report
        • Generating and Modifying Passwords
        • Modifying a Customer's Profile Details
        • Suspending / Unsuspending a Customer
        • Deleting a Customer
        • Billing
        • Listing all Orders belonging to a Customer
        • Mail Preferences
        • Sending Emails to your Customers
        • Displaying Announcements in your Customers Control Panel
      • Managing your Sub-Resellers
        • Adding a Sub-Reseller
        • Managing Pending Sub-Reseller Sign-ups
        • Listing / Searching Sub-Resellers
        • Exporting a List of your Sub-Resellers as a CSV Report
        • Generating and Modifying Passwords
        • Modifying a Sub-Reseller's Profile Details
        • Suspend / Unsuspend a Sub-Reseller
        • Listing all Orders belonging to a Sub-Reseller
        • Billing
        • Sending Emails to your Sub-Resellers
        • Displaying Announcements in your Sub-Resellers Control Panel
      • Managing Company Users
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      • HTTP API
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          • Domains
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            • Enterprise Email
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              • Windows
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            • Managed Server
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              • Domains
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            • Weebly
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          • SiteLock
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            • Add
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          • DNS
            • Activating the DNS Service
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        • Managing DNS, Email, Hosting, Website Builder, SiteLock and CodeGuard through your HTTP API Integration
      • IMPORTANT: API Abuse

Moving or Pushing an Order from one Customer Control Panel to another

You can move an Order along with all other related Products and Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

Exceptions 

Note
  • You can move a .UK domain name only if its Registrant Contact is not associated with any other domain name.

  • Third level .ME domain names can be registered only by Montenegrin individuals and entities. Hence, if you are moving a Third level .ME domain name, do ensure that the Customer to whom you are moving has the Default Registrant Contact as a Montenegrin individual or entity.

  • When a .TEL domain name is registered, the system automatically creates an account for accessing the .TEL Hosting Control Panel and sends the login details to the Registrant Contact. If moving your .TEL domain name involves change of the Registrant Contact, then you need to update the email address associated with the .TEL Hosting Control Panel for this domain name.

    Additional Information

    Updating the Email Address associated with a .TEL Hosting Control Panel

  • .NZ domain names and associated Orders can not be moved.

  • You can move a .ES domain name only if its Registrant Contact is not associated with any other domain name.

  1. Login to your Control Panel, search for the domain name for which you have purchased this Order and go to the Order Information view. See details

    About Lock / Suspension 

    Note
    • If the domain name/Order is Locked/Suspended, you will have to first get it Unlocked/Unsuspended before proceeding further.

    • For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

    • For Resellers: If the domain name is Locked by B M Softwares, you need to get it Unlocked first. Contact us at [email protected].

    • For Resellers: If the domain name/Order is Suspended by either you or B M Softwares, it needs to be first Unsuspended, before you can proceed.

    Additional Information

    Unlocking a domain name

    Unsuspending a domain name

  2. Click the Move Services link on the top right-hand side of the screen, to initiate the process.

  3. Here, you would have to mention the following details:

    • New Customer's ID: The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new Account, you can locate it in the Profile Details view in the new Customer Control Panel. See details

    • New Customer's username: Mention the Customer Username (Email Address) of the Customer Account where you wish to move the Order.

    About Customer Details 

    Note
    • If you are moving the Order under a different Reseller, but have not created a Customer Account under that Reseller, you need to correspond with this Reseller for your Customer ID and Username (Email Address) to move your domain name to this Customer Control Panel.

    • You will encounter the below error messages in case:

      • the Customer Username (Email Address) and the Customer ID you specified are not of the same Customer:

        Attention

        The Customer username and Customer ID are not of the same Customer

      • the Customer Username (Email Address) and/or the Customer ID you specified are incorrect:

        Attention

        Invalid Customer

    About Contact Details 

    Note
    • If you are Moving/Pushing a .ASIA domain name and choose to retain the existing Contact Details, then the current CED Contact would continue to be used, even after the Move.

      Additional Information

      CED Contact

    • If you are Moving/Pushing a .ASIA domain name and choose not to retain the existing Contact Details, then the Registrar's default CED Contact would be used after the Move.

       

    • While Moving (pushing) a .CN domain name to another Customer Control Panel, the Default Contact of the new Customer cannot be associated with the domain name. Hence, the existing Contacts associated with the .CN domain name will be retained.

    • While Moving (pushing) a .ES domain name to another Customer Control Panel, the Default Contact of the new Customer cannot be associated with the domain name. Hence, the existing Contacts associated with the .ES domain name will be retained.

    • Upon moving a .PRO domain name to another Customer, the existing professional information gets associated with the new Registrant Contact (if Contacts are not retained).

    • You may Move (push) your .RU domain name only if the NIC-D contact associated with the domain name is not associated with any other domain name.

      Example:

      If the NIC-D Contact 5555555 is associated with both domain1.ru and domai2.ru, then you may not move either of the domain names.

      While Moving (pushing) your .RU domain name to another Customer Control Panel, your existing Registrant contact information is retained.

    • While Moving (pushing) your .UK domain name to another Customer Control Panel, your existing Registrant Contact and Service Contact (if applicable) information is retained.

  4. Click the Move services to other Customer button.

  5. Confirm that the Customer account to which you are moving this Order, is the one you really intend to and click the Confirm and Move button.

Move Errors 

Note
  • You may encounter an error while attempting to Move Services for an Order, if:

    • One or more Services for this domain name are currently being processed.

    • There is a Pending Invoice for any Service associated with this domain name.

    • There are one or more Services purchased for the domain name under another Customer of this [new] Reseller.

      Example: You have purchased Hosting for yourdomainname.com through your Customer Control Panel with B M Softwares and have registered the Domain Name yourdomainname.com through Reseller B under the Customer Account of X. Now if you try to move this Domain Registration Order to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

    • One or more Products/Services are currently under the Money Back Period. (This would imply that deletion of that particular Product/Service would entitle you to a refund.)

    In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

    1. wait for the processing to complete, or

    2. Cancel any Pending process.

  • You will encounter the below error message in case the domain name is either:

    • Locked/Suspended at the Registry (and not under our system), or

    • a Transfer Away for the domain name to another Registrar is under process

    Attention

    Domain Status does not allow this operation.

  • You will encounter the following error message, if the status of this Order or any other Service related to this Order is Inactive (under process) or Suspended. You will also encounter this error if the associated Domain Registration Order is under Pending Delete Restorable status:

    Attention

    Invalid Order Status

  • Other issues that you may encounter while Moving your domain name and their solutions are listed below:

    • Lock/Suspension applied at the Registry: Contact our Support Team at [email protected] to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

    • While a Transfer Away is under process:

      • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

      • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

  • For Resellers: You may encounter the below error in case the [new] Reseller (of the Customer under whom the Order is being moved) has not signed for that specific Product:

    Attention

    Reseller has not signed up for this Product - <Product Name>. So, we can't complete your request

    In this case, the [new] Reseller need to sign up for the Product before the Order can be moved.

  • You will encounter the below error in the case of attempting to Move / Push an Order to a deleted Customer's account:

    Attention

    New Customer's status prohibits this operation

    In this case, the Moving / Pushing of the Order is not possible. In order to essentially Move / Push this Order away from the current Customer, you will have to add / create the new Customer account.

  • While moving a .DE domain name, you will encounter the following error message if the Customer you are moving to, does not have a .DE Contact with either the Registrant or the Administrative Contact with the country as Germany.

    Attention

    Either registrant or admin contact must be a resident of Germany

  • If your .DE domain name's Zone is not correctly setup, you will not be able to Move your .DE domain name, until you resolve this. You will encounter the following error message when trying to Move such a domain name:

    Attention

    Unable to move. Your nameservers are not configured as per the .DE regulations.

    Additional Information

    Information about .DE Name Servers Requirement

Note
  • A domain can only be moved using the existing Contact Details of the domain name. The feature for using Default Contacts of the new customer has been Deprecated.
  • Move is currently not supported for WordPress Hosting orders.
  • Moving a VPS order from one customer account to another can affect the following configurations on your server:
    • Private Network:

      If you are using private IPs for your servers, moving the order to another customer account will affect its private IP. When you enable private network for any server under a customer account, it creates a private vlan and all VPS servers under that customer account can communicate over this private network. Therefore, when you move one order to another customer account, this server now becomes of part of a separate private network and will be able to communicate only with the servers under the destination customer account.You will have to update the configurations with the new private IP to start using this again.

    • SSH Key Manager:

      The keys that you upload using the SSH Key Manager in the Server Management Panel are available to all the servers only under that specific customer account. Thus after moving the order from one customer account to another, the keys that you will see under its Server Management Panel will be the ones uploaded/managed under this new customer account. However, keys are never deleted from the server’s authorized_keys file.